Privacy Policy

1. Introduction

Reedy 360 Sync ("we," "us," or "our") operates the website reedy360sync.site and provides workflow automation and tech setup services. This Privacy Policy explains how we collect, use, disclose, and protect personal information from our website visitors, prospective clients, and active clients.

We are committed to protecting your privacy and complying with applicable laws including India's Digital Personal Data Protection Act, 2023 (DPDP Act), and where applicable, the EU General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Information you provide directly

• Contact information: name, email, phone number, company name when you fill our contact form or book a call
• Project information: business details, tech stack, workflow information shared during discovery
• Payment information: processed securely through Razorpay (Indian clients) or Stripe (international); we don't store card data
• Communications: emails, WhatsApp messages, Slack messages, call recordings (with consent)

2.2 Information collected automatically

• Usage data: pages visited, time spent, clicks, referral sources via Google Analytics 4
• Device information: browser type, IP address, device type, operating system
• Cookies: essential cookies for site functionality, analytics cookies (optional)

2.3 Information from third parties

When clients authorize us to build automations, we may receive access to their CRM, email platform, e-commerce store, WhatsApp Business account, and other tools. We only access what is needed for the engagement and only for the duration required.

3. How We Use Your Information

• To respond to inquiries and deliver services you request
• To schedule and conduct discovery calls and project meetings
• To design, build, and support automation systems
• To send invoices and process payments
• To send project updates, newsletters (with opt-in), and service communications
• To improve our website and services through analytics
• To comply with legal obligations including tax and accounting
• To protect our rights, property, and safety

4. Legal Basis for Processing (GDPR)

Where GDPR applies, we process personal data on the following legal bases:

• Contract: to perform services you've engaged us for
• Consent: for marketing emails, newsletters, and optional cookies
• Legitimate interests: to improve services, prevent fraud, maintain security
• Legal obligation: for tax, accounting, and regulatory compliance

5. How We Share Your Information

We do not sell your personal information. We share it only in these specific situations:

• Service providers: email hosting, CRM, payment processors, cloud infrastructure — all bound by confidentiality agreements
• Client tool access: when we build automations, we interact with client-owned accounts on platforms like Zapier, HubSpot, Shopify, etc.
• Legal requirements: when required by law, court order, or government investigation
• Business transfers: in the event of merger, acquisition, or sale of assets, with notice to affected users

6. Data Storage and Security

We implement industry-standard security measures including:

• Encryption in transit (TLS 1.3)
• Encrypted password vaults for client credentials (1Password, Bitwarden)
• Role-based access controls — team members only access what's needed for their work
• Signed NDAs with all team members
• Regular security training for our team
• Audit logs for sensitive operations

Despite these measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

• Contact form submissions: 3 years unless you request deletion sooner
• Active client project data: for the duration of engagement + 1 year after completion
• Financial records: 7 years (statutory requirement under Indian tax law)
• Marketing data: until you unsubscribe or request deletion
• Client credentials: deleted within 30 days of engagement completion

8. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: request a copy of personal data we hold about you
• Rectification: correct inaccurate or incomplete data
• Erasure: request deletion of your data (subject to legal retention requirements)
• Portability: receive your data in a structured, machine-readable format
• Objection: object to processing based on legitimate interests
• Restriction: restrict processing in certain circumstances
• Withdraw consent: where processing is based on consent

To exercise any of these rights, email us at hello@reedy360sync.site. We respond within 30 days.

9. Cookies

We use essential cookies for site functionality and optional analytics cookies (Google Analytics 4) to understand site usage. You can manage cookie preferences through your browser settings. Blocking essential cookies may affect site functionality.

10. Third-Party Links

Our website may contain links to third-party sites. We're not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies.

11. Children's Privacy

Our services are not directed to children under 18. We don't knowingly collect personal information from children. If you believe a child has provided information, contact us to remove it.

12. International Data Transfers

We may transfer data outside India to service providers in other countries (e.g., US-based SaaS tools). We ensure appropriate safeguards are in place, including standard contractual clauses and vendor DPAs (Data Processing Agreements).

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email (for registered users) or by prominent notice on our website. Continued use of our services after changes constitutes acceptance.

14. Grievance Officer (as per IT Rules 2011 & DPDP Act 2023)

In compliance with Rule 3(11) of the Information Technology (Intermediary Guidelines) Rules, 2011, and Section 10 of the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address complaints and concerns related to personal data processing on our platform.

• Name: Reedan Sharma
• Designation: Grievance Officer & Data Protection Officer
• Email: grievance@reedy360sync.site
• Phone: +91 98759 15265
• Address: Office No. 291, MT Road, Juri Path, Narikalbari, Guwahati, Assam 781006, India
• Working Hours: Mon-Fri, 10 AM – 7 PM IST

Response commitment: We acknowledge complaints within 48 hours of receipt and work to resolve them within 30 days. If your concern requires more time, we will communicate the expected timeline.

15. General Contact

For general questions not related to privacy or data protection:

• Email: hello@reedy360sync.site
• Phone/WhatsApp: +91 98759 15265
• Address: Office No. 291, MT Road, Juri Path, Narikalbari, Guwahati, Assam 781006, India

This privacy policy is provided for informational purposes and does not constitute legal advice. Please consult a qualified attorney for advice specific to your situation.