Refund Policy

1. Our Refund Philosophy

We believe clients should never feel trapped in an engagement that isn't delivering value. This policy is designed to be fair, clear, and client-friendly. We've structured our pricing and process to minimize refund situations — milestone payments, fixed scope, transparent communication. But when refunds are appropriate, we handle them professionally.

2. Free Consultation

Our initial 30-minute audit consultation is free. No refund applies because no payment is collected.

3. Project Engagements (Starter Sync, Growth Sync, 360 Enterprise)

3.1 Before Blueprint Approval (Week 1-2)

If you've paid the first milestone (typically 30%) but decide to cancel before approving the blueprint document, you receive a 100% refund of that milestone payment, minus actual costs incurred (typically under ₹5,000 for the audit work).

3.2 After Blueprint Approval, During Build

Once the blueprint is approved and build is underway, refunds are calculated based on work completed:

• You pay for milestones already delivered and accepted
• Any prepaid but undelivered milestone amounts are refunded within 14 days
• You retain ownership of all work delivered up to that point
• We hand over documentation, credentials, and all deliverables

3.3 After Final Delivery

Post-delivery during the hypercare period (15-90 days depending on package), if the delivered automation substantially fails to match the approved blueprint specifications, we will:

• Fix the discrepancies at no additional cost (first remedy)
• If unable to fix within reasonable time, offer partial refund proportional to unmet deliverables

Note: Refunds do not apply to change-of-mind scenarios after delivery. If the automation works as specified but you no longer want it, no refund applies.

4. Monthly Retainers

4.1 Cancellation

Retainers are month-to-month with 30 days' notice required for cancellation. Once you give notice:

• You pay for the full notice period
• Access to our team continues through the notice period
• No refund applies to the current or notice-period month

4.2 Unused Retainer Hours

Monthly retainers include a set number of build hours. Unused hours do NOT roll over to the next month and are not refundable. This is disclosed at retainer signup.

4.3 Pro-Rata Refunds

If you prepaid for multiple months at a discount (e.g., 6 months paid upfront) and cancel mid-term:

• Refund equals prepaid amount minus months consumed at the standard (non-discounted) monthly rate
• Refund processed within 14 days of final month end

5. One-Time Services

5.1 Automation Audit (₹9,999)

• 100% refund if requested within 48 hours of payment and before work begins
• 50% refund if requested during audit work (first 3 business days)
• No refund after audit report is delivered
• If you hire us for a full project within 30 days, the ₹9,999 is credited to your project fee

5.2 Consulting (Hourly)

• Cancellation 24+ hours before scheduled session: 100% refund
• Cancellation under 24 hours: 50% charge
• No-show: 100% charge

5.3 Team Training (₹25,000)

• Full refund if cancelled 7+ days before scheduled training
• 50% refund if cancelled 3-6 days before
• No refund within 48 hours of training
• Free rescheduling allowed once, with 48+ hours notice

6. Third-Party Costs

Third-party costs are never refundable through us. This includes:

• Zapier, Make.com, n8n subscriptions
• CRM platform fees (HubSpot, Zoho, Salesforce, etc.)
• WhatsApp BSP fees (Gupshup, Interakt, WATI)
• AI API costs (OpenAI, Anthropic, Google)
• Any other SaaS subscriptions

These fees are paid directly by you to the respective vendors. Refund policies are governed by those vendors' terms.

7. Non-Refundable Situations

Refunds will NOT be issued for:

• Third-party platform outages or breaking API changes (we'll fix on retainer)
• Client's failure to maintain required subscriptions
• Changes to client's business model that make automation irrelevant
• Client-caused delays that extended project timeline
• Scope disagreements where client approved the blueprint
• Results-based claims (we don't guarantee specific business outcomes)

8. How to Request a Refund

To request a refund:

1. Email hello@reedy360sync.site with subject "Refund Request — <Your Full Name>"
2. Include project details, invoice numbers, and reason for request
3. We acknowledge within 2 business days
4. We review and respond with decision within 7 business days
5. Approved refunds processed within 14 business days

9. Refund Method

Refunds are issued through the original payment method:

• Razorpay payments: refunded to original card/UPI/net banking account
• Stripe payments: refunded to original card
• Bank transfers: refunded via bank transfer to originating account
• International payments may incur currency conversion differences

10. Dispute Resolution

If you disagree with a refund decision:

• First, escalate to our founder via hello@reedy360sync.site with subject "Refund Escalation"
• We'll schedule a call within 5 business days to discuss
• Unresolved disputes subject to governing law and jurisdiction (see Terms of Service)

11. Policy Updates

This Refund Policy may be updated. Changes apply to engagements signed after the update date. Active engagements continue under the policy in effect at signing.

12. Contact

Questions about refunds:

• Email: hello@reedy360sync.site
• Phone/WhatsApp: +91 98759 15265