Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of Reedy 360 Sync's website (reedy360sync.site) and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

If you don't agree with any part, please don't use our website or services. For client engagements, these Terms are supplemented by signed service agreements that take precedence where there's conflict.

2. Services Provided

Reedy 360 Sync provides workflow automation, CRM integration, API development, e-commerce automation, email marketing automation, WhatsApp Business API setup, AI workflow development, and custom tech stack design services. Specific scope is defined in individual service agreements with each client.

3. Engagement and Acceptance

• Every client engagement begins with a written Statement of Work (SOW) or service agreement
• Work commences only after signed SOW and first milestone payment received
• Quotes are valid for 30 days unless otherwise stated
• Both parties acknowledge digital signatures as legally binding

4. Client Responsibilities

For us to deliver services effectively, clients agree to:

• Provide timely access to required systems, tools, and information
• Assign a primary point of contact with decision-making authority
• Respond to project-related requests within 2 business days
• Review and approve deliverables within agreed timelines
• Maintain valid subscriptions to third-party tools required for the project
• Make payments according to the agreed milestone schedule
• Notify us immediately of any security concerns or suspected data breaches

5. Our Responsibilities

We commit to:

• Delivering services with professional skill and diligence
• Meeting agreed milestones and timelines (subject to client cooperation)
• Maintaining confidentiality of client information
• Providing transparent communication through weekly updates
• Securing all client credentials using industry-standard practices
• Providing documentation, training, and handover as specified in each SOW

6. Fees and Payment

6.1 Fee Structure

• Project fees are fixed-scope as defined in SOW
• Retainer fees are monthly, billed in advance
• Hourly consulting is billed in minimum 1-hour increments

6.2 Payment Terms

• Projects: 30% on kickoff, 40% at mid-project milestone, 30% on completion
• Retainers: monthly in advance, auto-renewal unless cancelled
• Payment due within 7 days of invoice date
• Late payments accrue interest at 1.5% per month

6.3 Taxes

Listed prices exclude GST. 18% GST applies for Indian clients. International clients are billed in USD without Indian GST. Clients are responsible for applicable local taxes in their jurisdiction.

7. Scope Changes

• Minor additions (under 5% of total project hours) are typically absorbed at our discretion
• Material scope changes require a written change order with updated scope, timeline, and cost
• Change orders must be approved in writing before work begins
• Unapproved scope changes are at the client's risk and will be re-scoped

8. Intellectual Property

8.1 Client IP

All custom code, automations, workflows, and configurations developed specifically for a client under a signed SOW become the client's property upon full payment. This includes:

• Custom middleware and integration code
• Workflow configurations in no-code platforms
• CRM configurations, custom fields, and automations
• Documentation created specifically for the client

8.2 Reedy 360 Sync IP

We retain rights to:

• Our proprietary methodologies, frameworks, and templates
• Pre-existing code libraries and tools
• General knowledge, skills, and experience developed
• Aggregated, anonymized insights for improving our services

8.3 Portfolio Rights

We reserve the right to reference engagements in portfolios, case studies, and marketing materials — using anonymized or permission-based details. Clients may opt-out by notice at project start.

9. Confidentiality

Both parties agree to maintain confidentiality of non-public information shared during engagement. This obligation survives termination indefinitely for trade secrets and for 3 years for other confidential information. Specific NDAs signed separately take precedence.

10. Warranties and Disclaimers

• We warrant that services will be performed in a professional manner
• We warrant that deliverables will substantially meet the specifications in the SOW
• Warranty period is 30 days post-delivery (hypercare period) unless otherwise specified
• We do NOT warrant uninterrupted operation of third-party tools
• Automations depend on third-party APIs which may change or break — we design for resilience but cannot prevent all third-party issues

EXCEPT AS EXPLICITLY STATED, ALL SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claim shall not exceed the fees paid by client in the 6 months prior to the claim
• We are not liable for indirect, consequential, incidental, special, or punitive damages
• We are not liable for business interruption, lost profits, or lost data caused by third-party tools or services
• We are not liable for client's failure to maintain required subscriptions or access

12. Indemnification

Clients agree to indemnify and hold us harmless from claims arising from:

• Client's violation of these Terms
• Client's violation of third-party rights
• Client's use of services for unlawful purposes
• Inaccurate information provided by client

13. Termination

• Either party may terminate with 30 days' written notice
• We may terminate immediately for material breach, non-payment, or illegal use
• Upon termination, client pays for all work completed and pre-approved expenses
• We hand over all client-owned deliverables and credentials within 30 days of termination

14. Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, war, pandemic, government actions, or major third-party service outages.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Guwahati, Assam, India. Both parties first attempt good-faith resolution through direct discussion before legal action.

16. Changes to Terms

We may update these Terms from time to time. Material changes for active clients require mutual agreement. Website-visitor terms changes are effective upon posting.

17. Contact

For questions about these Terms:

• Email: hello@reedy360sync.site
• Phone: +91 98759 15265
• Address: Office No. 291, MT Road, Juri Path, Narikalbari, Guwahati, Assam 781006, India

These terms are provided for informational purposes and do not constitute legal advice. Please consult a qualified attorney for advice specific to your situation.